Skip to main content
J
Johann21785271bspr
Participant
November 16, 2021
Answered

Windows 10 bluescreens when installing Photoshop

  • November 16, 2021
  • 1 reply
  • 796 views

For the past couple hours I've been attempting to install Photoshop, but it keeps giving bluescreening with multiple different stop codes between 30% and 65%. I've tried updating Windows to the latest version, updating the drivers of my GPU, my SSDs, ran System File Checker, but it keeps crashing my computer. So far I've gotten the following codes:

KMODE EXCEPTION NOT HANDLED

DPC WATCHDOG VIOLATION

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

 

And my system specs if you need it:

Windows 10 Pro (64 Bit)

version 10.0.19042 Build 19042

Processor: AMD Ryzen 9 3900XT

BIOS Version: American Megatrends 2802 (10/21/2020)

GPU: NVIDIA GeForce RTX 2060

 

I've already had Creative Cloud and Premier Pro installed for a while now; this is entirely new.

This topic has been closed for replies.
Correct answer Johann21785271bspr

I understand, Johann, but I can tell you that this behavior has been unseen in our community forum since the release of the Creative Cloud desktop app. 

 

If reinstalling the Creative Cloud desktop app is unsuccessful, you may want to focus on the fundamentals. First, run a hardware test on the computer itself.  You already ran the system file checker, so backing up any critical files and then reinstalling Windows 10 might be another option.


Okay so I managed to fix it, albeit in a more direct method.

I initially missed that the BSOD was being caused by a BitDefender driver; I don't even own BitDefender so I don't know why I even had it. I had that removed, and Photoshop installs just fine now.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 16, 2021

Johann, can you please clarify whether you are installing Photoshop CC through the Creative Cloud desktop app, and it is crashing during the download and install process?  Or are you seeing the crashes when you open Photoshop CC?

J
Johann21785271bsprAuthor
Participant
November 16, 2021

I'm installing Photoshop CC via the Creative Cloud app, and it crashes during the installation process.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 16, 2021

Thanks for clarifying, Johann.  It is pretty rare for the entire Creative Cloud desktop app to quit unexpectedly during the download and install process. The files used by the Creative Cloud desktop app must have taken some significant damage.

 

Please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html for steps you can take to remove and reinstall the current installation of the Creative Cloud desktop app.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices