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jgard84
jgard84
Participant
January 4, 2016
Answered

Windows 10 crashed while extracting AE CC 2015.

  • January 4, 2016
  • 1 reply
  • 411 views

I recently had to wipe my HDD and reinstall windows. I reinstalled the CC App and was able to reinstall all the apps successfully except AE CC 2015. My comp freezes and i have to do a hard reset when App says that AE CC 2015 is extracting.

Im running windows 10

2x Nvidia GTX 980Ti -SLI - ive got the latest driver updates.

Intel Core i7-5820k

Thanks

This topic has been closed for replies.
Correct answer Atul_Saini

Please clear the %temp% folder and launch Creative Cloud, then, restart installation. We would also like to know if you are using a 32-bit OS or a 64 bit OS.

1 reply

Atul_Saini
Atul_Saini
Legend
January 4, 2016

Kindly try to Troubleshoot Adobe Creative Cloud install issues with log files

jgard84
jgard84Author
Participant
January 4, 2016

This is very helpful. Thank you.

However, there is no log file for After Effects. The program never gets installed since my PC freezes during the extraction process and I am forced to do a hard restart. Any other suggestions?

Atul_Saini
Atul_SainiCorrect answer
Legend
January 5, 2016

Please clear the %temp% folder and launch Creative Cloud, then, restart installation. We would also like to know if you are using a 32-bit OS or a 64 bit OS.

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