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Anonymous

Answered

Windows 10 Error code 87

Forum|Forum|9 years ago
April 29, 2017
2 replies
2314 views

None of the that helps.

OS Windows 10

I have Creative Service installed, turned it off, cleared my task manager of related. Still get the same message. Restarted, etc.

Why do I have to install Creative when I have it, why can I not just install trial of illustrator with out it?

Creative Cloud

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Correct answer Atul_Saini

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Atul_SainiCorrect answer

Legend

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Community Expert

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using admin account*

use the desktop app to install your cc programs/trials

*for info on how to use admin account, see solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html