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hanya2694207
hanya2694207
Participant
June 19, 2020
Question

Windows 10 keeps giving me a blue screen after installing Creative cloud desktop app

  • June 19, 2020
  • 1 reply
  • 1135 views

Hi,

In the last few days, my pc gives me a Blue Screen error many times and yesterday it's opened crashed already, so I installed windows from scratch, but after installing The Creative Cloud App it's being to crashing and giving me the blue screen again, so I uninstalled the creative cloud and it works fine after that, What I can do to stop this conflict in the system? 

*****

- I am using the latest versions of Adobe Creative Cloud App.

My pc Specifications is"

- Intel  I7 -4790K 4.00GHz 

-32 GB of Ram

-Nvidia Geforce GTX 750 Ti

-Corsair Force LS SSD 

 

Thanks

Hany

 

 

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
June 19, 2020

That's a very bad result. Windows is designed so an app can't cause a blue screen, so you need to look elsewhere. If it just started, it might be a hardware fault. Or a driver fault. Look at the blue screen error message first, for an error code; sometimes it is helpful.

    hanya2694207
    hanya2694207Author
    Participant
    June 19, 2020

    Thanks for your help @Test_Screen_Name 

    After removing the Creative  Cloud App form startup I think everything is working fine so far, I just have to test it for longer time to be sure it's working fine. 

     

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