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Participant
March 4, 2025
Question

Windows 11 cant install Adobe CC

  • March 4, 2025
  • 5 replies
  • 470 views

Code: 0x80070005
neither microsoft store or adobe direct installer will let me install Creative Cloud

5 replies

Shivangi_Gupta
Community Manager
Community Manager
March 5, 2025

Hi @RafaelSuarez,

We're sorry for the trouble. As @Nancy OShea mentioned, Code: 0x80070005 usually appears when there are permission related issues while installing apps on Windows.

Could you confirm if you are logged in as administrator on your computer? Also, could you try installing the application after disabling your antivirus?

Let us know the outcome.


^Shivangi

Nancy OShea
Community Expert
Community Expert
March 5, 2025

Code 0x8007005 = Access is Denied

You don't have permission to install software.

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
March 5, 2025

I'm running Creative Cloud on Windows 11, version 24H2 without problems.

 

1. Do you have the latest Win11 updates?

2. Have you restarted your computer?

3. Do you have a computer user profile with administrative permissions to install software?

If your device is provided by your school or employer, contact your IT dept for assistance. 

4. Try disabling your Anti-Virus & Firewall, temporarily.  It might be blocking the installer from doing what it needs to do.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
March 5, 2025

that's an os problem.

Peru Bob
Community Expert
Community Expert
March 5, 2025

Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

Participant
March 5, 2025

yes

 

kglad
Community Expert
Community Expert
March 5, 2025

you need to repair/reinstall your os. nothing on adobe's end is going to fix an os error.