Skip to main content
N
Nicolas23079090wp9a
Participant
February 9, 2022
Answered

Windows 11 - Creative Cloud

  • February 9, 2022
  • 1 reply
  • 2298 views

Hello,

 

I have an error when I try to install the creativ cloud launcher into my new laptop using windows 11. 

The error message I get is about the files VCRUNTIME140_1.dll and MSVCP140.dll, I have red the other topics with the same probleme but not on a windows 11 and I already resintalled the Microsoft Visual C++ latest support. 

 

Reinstalled everything, repaired and nothing works. I didn't try to install each app one by one, and I want to use the launcher. 

 

Thank you for your help,

Nicolas 

    Correct answer Nicolas23079090wp9a

    Ok, I reinitialized the OS win11 then I did the windows updates, and only then I installed the CC and it worked, without going on the windows support to download the Visual C++ support. 

     

    Hope it will help other users and thank you for your reply. 

     

    1 reply

    T
    Test Screen Name
    Legend
    February 9, 2022

    Please give the name of the installer for the Visual C++ support. Sounds as if it was the wrong one, because that's the only place to get these files. (Don't download from other sites - these are virus attack sites!)

      N
      Nicolas23079090wp9aAuthorCorrect answer
      Participant
      February 9, 2022

      Ok, I reinitialized the OS win11 then I did the windows updates, and only then I installed the CC and it worked, without going on the windows support to download the Visual C++ support. 

       

      Hope it will help other users and thank you for your reply. 

       

      MikeGHF
      MikeGHF
      Participant
      June 23, 2022

      Well done for showing that it can work on Windows 11 but surely this means having to re-install all of the other apps and settings that are not built-in to Windows 11. In my case this would mean many days of tedious work, all the time not knowing whether one of these might be whatever stops CC Desktop from working. At best, this is a very painful workaround. The "Correct answer" is for Adobe to fix the problem in CC Desktop because in the meantime Windows 11 users can't download or update the apps that they're paying for!

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices