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Participant
August 7, 2013
Question

Windows 8, Adobe Photoshop CC, Error 16 when trying to open the program

  • August 7, 2013
  • 1 reply
  • 4397 views

Hi, I recentally purchased CC and I have encountered an issue that whenever i turn my computer off and turn it on it prompts me with Error 16 asking me to reinstall. I tried the how to in the front but noticed I don't have the folders specfied in the directories NOR do I see a Windows 8 option.This is quite frustrating since I've had to reinstall the program twice.

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1 reply

Participating Frequently
August 7, 2013

Hi,

Please refer to the following help document for Error 16 :

http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

Participant
August 11, 2013

Windows 8 is not among the options on your link.

I am having the same problem.

Participating Frequently
August 12, 2013

Hi AFNcoastal,

Please try following the steps for Windows 7 in the link.