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belle neptune
belle neptune
Participant
May 5, 2015
Answered

Windows 8: Creative Cloud wont install fully. I've tried uninstall, restart, delete everthing, re-try. no go. What to do?

  • May 5, 2015
  • 1 reply
  • 524 views

Greetings. I have a new PC with windows 8 to run a printer. I usually use CC on my Mac. I've tried installing and it then I cant get it to run. I get an Adobe error msg saying the file is missing or damaged.

I have tried uninstalling app and deleting files in adobe program files, restarting, etc. Please help!

This topic has been closed for replies.
Correct answer Govardhan.V

I have PS elements on there now, but this problem was happening before I installed that (from CD).


Make sure Adobe Creative Cloud option is not listed under Control Panel.

Also , if present delete Adobe Creative Cloud folder from Program Files(x86) >Adobe.

Adobe Application Manager and OOBE from Program Files(x86)>Common Files> Adobe.

Every time we attempt to install Creative Cloud ,  it creates new folders. so we need to make sure they are deleted.

Click on the below link and download Adobe Application Manager  and install the same.

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager9.0_all.exe

Once the installation process is completed , it will create Adobe application manager shortcut on Desktop.

Double click on it and it will start update process and gets updated to Creative Cloud .

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
May 5, 2015

1) Run the Adobe Cleaner tool and if present remove Creative Cloud desktop or Adobe Application manager

https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-0/accordion-item-par/procedure/proc_par/step_0/step_par/download/file.res/AdobeCreativeCloudCleanerTool.zip

2) Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

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3) Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder.

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4) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

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5) Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

    belle neptune
    belle neptuneAuthor
    Participant
    May 6, 2015

    Thank you, I have tried all those steps and I still seem to have the problem. Once it installs, the adobe error pops up that it is missing or damaged.

    Govardhan.V
    Govardhan.V
    Participating Frequently
    May 6, 2015

    Did you removed Adobe Creative Cloud folder from Program Files(x86) >Adobe  .

    And Adobe Application manager and OOBE from Common Files >Adobe ?

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