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juliaw19153306
Participant
January 24, 2022
Question

Windows Creative Cloud Client starts but does not load anything

  • January 24, 2022
  • 1 reply
  • 375 views

Reinstalled and make cleanups with cleanup tool

But the cliens starts, window is shown and he tries to load content.

Afer 3-5 min it gives error that I should repair the app

I have created log output (attached) may be that helps

I am not sure if this is the correct log file that I have found

This topic has been closed for replies.

1 reply

R
Robert22540955mh9h
Participant
January 24, 2022

I am having a similar problem.  I had to install a fresh Windows 10 OS yesterday, and now am trying to put back all my software, but I cannot get the creative cloud desktop to fully install...it hangs up as it's "trying to load" forever, and eventually tells me to quit the app and try again.  I've tried installing it in safe mode, I've turned my firewall completely off and nothing I've tried, whether my own ideas or solutions I looked up online, makes any difference at all.  I saw one website that talked about giving the firewall info to let through an app of some sort that was supposed to be in C: Program Files>\Common Files>\Adobe> and then inside a folder called OOBE, but there isn't any OOBE in my directories anywhere on the drive.  I'm stumped.

Could this be because after my computer's catastrophic meltdown and my subseuent reinstall my computer labeled the drives so that my C: drive is no longer my C: drive and is now my E drive?

Oh yeah, and I'm on a 7-day free trial and have now wasted 2 days trying to solve this.  Hey Adobe, can you solve this and give me more trial days since I can't use anything at all at the moment? 😉

 

Help please!  I've had it with 48 hours of trying to make this work.

 

J E L
Community Expert
J E LCommunity Expert
Community Expert
January 24, 2022

Hi @Robert22540955mh9h Sorry to hear about your frustrations. The Creative Cloud desktop app is installed on the C drive by default. I don't think the location can be safely changed, plus every time there is an update, you will have a problem. You can install all the other CC apps like Photoshop, Illustrator, InDesign to different drives. This is a user-to-user forum, so you'll need to contact Adobe directly for help extending your trial days. Let us know how it goes!

 

Also, have you run the full Creative Cloud Cleaner? Info here: Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

 

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen (type "agent" to get a live person)

Phone: Monday–Friday, in the US, 24 hours per day: https://helpx.adobe.com/contact/phone.html

    J
    juliaw19153306Author
    Participant
    January 25, 2022

    Hi @J E L,

    I have used this cleanup tool for at least 3 time with full cleanup and also used the deinstall tool.

    Have deinstalled third party anti virus client, checked proxy settings but nothing helps.

    What can I do?

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