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Inspiring
October 30, 2022
Answered

Windows File Associations -- 2023 Releases

  • October 30, 2022
  • 1 reply
  • 1466 views

Sigh. Every single annual big update to the Creative Cloud apps brings an annoying problem. This time it's "failure to migrate file associations under Windows 11".

 

When I try to open an HEIC file, or a JPG file, or a PNG file -- which I was able to do pretty much since I first installed Photoshop on my system years ago -- I now get asked "What program do you want to use to open it?"

And, of course, the latest version of Photoshop (2023) does not show up on the list. Only the 2022 version does...sort of, since I cunningly uninstalled it after first launching the 2023 version, assuming that even Adobe's UI engineers would know of the need to migrate settings.

 

To make matters even worse, if I select the 2023 version manually -- by using "choose an app on your computer" and navigating to Photoshop.exe in the 2023 folder -- it does not "take". Instead, I am left at the "choose the app" dialog once again.

 

This is one of those times I think Adobe management ought to fire every single executive in charge of the platform-specific UI development and replace them with, oh, first year computer science students. Who would almost certainly do a better job.

 

In any event, how do I fix this?

This topic has been closed for replies.
Correct answer kglad

ok. it's up to you:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
Community Expert
October 30, 2022

it sounds like an os problem. eg, there's nothing on adobe's end that would cause a file association setting  to fail.

Inspiring
October 30, 2022

Perhaps. But it's never happened before, and, more importantly, if it is an OS problem it "merely" highlights that Adobe's testing regimen -- since Windows 10/11 is a non-trivial part of their market -- leaves something to be desired.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 30, 2022

ok. it's up to you:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials