With paid account only able to see free versions or paying options again. And now denying access.

Question

I have paid for the creative cloud for one year with a school account. When I log into my account on the app on my desktop and/or site I see the option to download free versions to try or to pay for the full version. So there is no option to download the programmes. Now I logt in a few times and tried different things and now it's also denied my access. Now it's saying: "we are sorry, but you do not have access to this service. Please contact your domain administrator or sign in with a adobe ID".

How do I proceed? And if I'm able to log in again that how will I be able to download the programs without paying again?

Thank you in advance!

John T Smith · Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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