I just paid for the subscription. I download. I open the file, it says to double click on the folder to install. I double click on it and nothing happens. I've tried multiple times, I'm signed in to my account. It all should work. Oh, the first time I tried it it asked for access to my downloads or documents, I can't remember which one. But it just sits there and doesn't do anything. Can someone help?
I download. I open the file, it says to double click on the folder to install. I double click on it
Have you started by downloading and installing the Cloud desktop app?
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
Once installed, use the desktop app to download and install the Creaitve Cloud apps you've subscribed to.
https://helpx.adobe.com/au/download-install/using/download-install-new-computer.html
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices