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Participant
September 18, 2014
Question

Won't install Photoshop and Acrobat Pro

  • September 18, 2014
  • 2 replies
  • 638 views

My macbook recently crashed and I have had to reload my Adobe software onto a new hard drive. I am able to install everything except for Photoshop and Acrobat Pro. I've gone through all of the troubleshooting documents in regards to the exit error (6) to no avail. I think I've installed and uninstalled the suite about 18 times now trying different solutions.

Below is the latest error readout from the installation. If anyone can present a solution it would be much appreciated. I really need these programs for work.

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 13 error(s), 7 warning(s)

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: DW006: Apple Package failed to install successfully.

----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdir7Bl9i41Q/Assets1/Application/Presets/Scripts/Lens Correct.jsx" to "/Applications/Adobe Photoshop CS5.1/Presets/Scripts/Lens Correct.jsx" Error 0(Seq 2523)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2523)

ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Presets/Scripts"(Seq 2514)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2514)

ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Presets"(Seq 2125)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2125)

ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1"(Seq 1)

ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure

ERROR: DW050:  - Acrobat Professional: Install failed

ERROR: DW050:  - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed

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    2 replies

    Participant
    September 19, 2014

    Having this same issue for months now.

    Sheena Kaul
    Legend
    September 18, 2014

    Hi Kornari,

    Please refer to the help document below:

    Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5

    Regards,

    Sheena

    KornariAuthor
    Participant
    September 18, 2014

    Sheena,

    I have already run through all of the troubleshooting solutions in that and several other help articles and none of them have worked.

    Sheena Kaul
    Legend
    September 18, 2014

    Kornari,

    Please refer to the following thread where the issue stands resolved:

    Re: Exit Code: 6 – problems to find some file during install

    Regards,

    Sheena