Skip to main content
jasonlogsdon
Participant
September 15, 2018
Answered

Won't Let Me Pay

  • September 15, 2018
  • 1 reply
  • 745 views

I just need to pay so I can use Adobe Illustrator and it gives me the standard

"Incorrect billing info

We are unable to approve your transaction at this time."

I've tried 2 different cards, plus pay pal, and none of them work. I've tried in 2 different browsers. I'm already paying for 2 products of yours, so I'm not sure why this is an issue.  Please let me give you money so I can use your product and actually get some work done today.

Thanks

This topic has been closed for replies.
Correct answer kglad

try a different browser.

if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 15, 2018

try a different browser.

if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

jasonlogsdon
Participant
September 15, 2018

As mentioned, I've already tried 2 browsers.

And that link is how I got here, there was nothing for chat, just a link to post here for help.

Govardhan.V
Participating Frequently
September 15, 2018

Try contacting Support phone -

800-833-6687