won't let me pay for apps

Forum|Forum|4 years ago
September 14, 2021
2 replies
292 views

I am a student and bought the discounted all apps package. I was able to download all the apps but after a week it said my trial had ended and asked me to pick a package to pay for. but when I pick the discounted student plan it says I already have it. My creative cloud app says I need to buy the apps but it won't let me

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Peru Bob

Community Expert

This may help:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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