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Participant
May 8, 2021
Question

Won't recognize my password

  • May 8, 2021
  • 1 reply
  • 389 views

I've changed my password three times thinking perhaps I keep forgetting it, even though it's only been a minute since I created it. I've given up on that idea. But every time I enter it, the dialog box pauses, shakes, and then still asks me for username and password. Any ideas why this is happening?

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1 reply

John Waller
Community Expert
Community Expert
May 8, 2021

If you're on a Mac, it's your operating system asking for your local administrator username and password. Essentially, it's requesting permission to install software on your hard drive,