Won’t restore my purchase so I So share a video

Forum|Forum|3 months ago
October 11, 2025
3 replies
95 views

This is the one of the worst apps ever. It won't recognize or restore my subscription and won't let me share or save a video. Total waste of time.

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B

Ben M

Community Expert

What do you mean restore your subscription? Did you stop paying the annual/monthly fee and are trying to start up the subscription again? Was the payment approved? What does it say when you log in about your subscription? Is it showing a new expiration date?

If you created a video with the Adobe suite and saved it in a readable format (ie: mp4) you can share it anywhere. But if you didn't export it to be used, then you would need the application to export the video.

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

kglad

Community Expert

what app?

Jeffrey_A_Wright

Community Manager

Jef, I am sorry, but I don't show any active or recent subscriptions under the account you used to post to this public discussion forum. Can you please respond with the Adobe application or service you are trying to utilize? Please also see the other suggestions and questions offered by Kglad, John, and Ben in this public discussion thread. ^JW

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