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Participant
February 17, 2021
Question

Wont accept PASSWORD for download

  • February 17, 2021
  • 2 replies
  • 148 views

Ive changed my password 3 times and reinstalled the app and everytime it wont accept, why?

 

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
Community Expert
February 17, 2021

>using macOS, please see making sure you are entering the password for an administrator account

 

That is your MAC password, not your Adobe password

Jeffrey_A_Wright
Community Manager
Community Manager
February 17, 2021

Marra, which Adobe software or service are you trying to install? Which operating system are you attempting to install the software on?

 

If you are using macOS, please see making sure you are entering the password for an administrator account to complete the install process.