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lisaw49686422
lisaw49686422
Participant
November 5, 2018
Question

Wont install

  • November 5, 2018
  • 1 reply
  • 140 views

I download the program then when I go to install this is what I get We've encountered the following issues - Istaller failed to initialize. This could be due to a missing file. Please download Adobe support Advisor to detect the problem.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 5, 2018

You posted in a Creative Cloud forum, but the problem you describe is for CS6 and earlier on a Mac

CS6 and earlier programs HAVE NOT BEEN TESTED AND WILL NOT BE UPDATED for Mac El Capitan or newer operating systems

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Apple did not maintain backward compatibility with old programs in El Capitan or newer operating systems

--Adobe has a workaround to Apple's problem of not maintaining backward compatibility

--READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

--Also read for more information https://forums.adobe.com/thread/2458382

--and https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html

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