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Participant
August 10, 2015
Answered

wont let me download to new laptop, old laptop is broken so cant delete it from old one

  • August 10, 2015
  • 2 replies
  • 149 views

old laptop broke, bought new laptop, tied to load photoshop onto new one but wont let me says I have to many downloads used.  I cant delete it off old one cos it wont even switch on.

    This topic has been closed for replies.
    Correct answer Pattie-F

    If you are already installed on two computers, you need to deactive one first: :  how to deactivate software.  This frees up  one activation so you have the option to install the software on another computer at any time.

    If you don't have access to your previous computer because you replaced a hard drive, upgraded your operating system, formatted your computer before deactivating your software, or your computer died, you can ask Adobe Support to help you deactivate from a machine you cannot access. Have your serial number or Adobe ID ready, and then contact us.

    You can download the appropriate version from here: 

    Suites and Programs       CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3

    After downloading the installation files, see these instructions to extract the files and install your product.

    Pattie

    2 replies

    Pattie-F
    Pattie-FCorrect answer
    Legend
    August 10, 2015

    If you are already installed on two computers, you need to deactive one first: :  how to deactivate software.  This frees up  one activation so you have the option to install the software on another computer at any time.

    If you don't have access to your previous computer because you replaced a hard drive, upgraded your operating system, formatted your computer before deactivating your software, or your computer died, you can ask Adobe Support to help you deactivate from a machine you cannot access. Have your serial number or Adobe ID ready, and then contact us.

    You can download the appropriate version from here: 

    Suites and Programs       CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3

    After downloading the installation files, see these instructions to extract the files and install your product.

    Pattie

    Participant
    August 10, 2015

    the link you've given me doesn't work