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Participant
May 8, 2024
Answered

Wrong download option.

  • May 8, 2024
  • 1 reply
  • 138 views

When I bought the Adobe Elements and Premiere bundke today for $150, it did not give me any options to specify which version I needed. I'm used to buying something then choosing the version I need, but only the Mac version was listed under my products, and I do not have a Mac, but a regular P.C. How do I get the P.C option without having to pay all over again?

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Correct answer kglad

contact adobe support if you purchased the wrong product from adobe.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 8, 2024

contact adobe support if you purchased the wrong product from adobe.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.