Wrong Email

Forum|Forum|9 years ago
December 30, 2016
2 replies
1520 views

For some reason, Creative Cloud is using the wrong email. I cannot figure out how to change it to the correct one. Any help?

Creative Cloud

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Correct answer kglad

when you sign-in, your adobe id is your email address. is your current sign-in using the correct email address?

John Waller

Community Expert

Try Manage your Adobe ID account

kglad

Correct answer

Community Expert

when you sign-in, your adobe id is your email address. is your current sign-in using the correct email address?

mckaylah71541093Author

Participant

This sign in is correct, but Creative Cloud only pops up as a different email saying i need to confirm my address but i cannot since that account isnt mine.

John T Smith

Community Expert

Who else uses or has used your computer?

You MAY need to remove everything and start over

Sign out of your account... Uninstall... run the Cleaner...

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Restart your computer... Sign in to your account... Reinstall

-and 5 steps in reply #1 https://forums.adobe.com/thread/2144928

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