Wrong email

Question

A friend of mine has bought the adobe creative cloud student package today, but has made the mistake by misspelling her email address, is this resolvable in any way? Or do we need to contact the support team? And if we were to contact the support team, where could we find them?

Thanks in advance, Olivier

John T Smith · Answer

Your friend needs to contact supportThis space is provided by Adobe, but this is not Adobe supportSorry, nobody here can help with an account or payment problemThis is a public forum, you need the link to Adobe support, not other usersHelp Center https://helpx.adobe.com/support.html is a good place to startBe sure to remain signed in with your Adobe ID before accessing the link belowDo be aware that Adobe's staffing is impacted by the virus, so wait times are long-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups-you MUST also allow 'cookies' in your web browser for the link to workThis link will go directly to the chat optionType "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning type in the word Agent without the quote " " markshttps://helpx.adobe.com/contact.html?rghtup=autoOpen- or by telephone https://helpx.adobe.com/contact/phone.html.Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730

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