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humble peen
humble peen
Participant
January 17, 2018
Answered

Wrong email and asking for verification - cant log out?

  • January 17, 2018
  • 1 reply
  • 1101 views

Sooo....

i asked my friend to install creative cloud for me cause we need it for school. instead of entering my normal email/password, she entered random ones. i was unaware of this until the desktop app had a red exclamation mark next to it, so i clicked it, and its asking for a verification to a random email that ive never seen before. i saw another article about this same issue but none of them helped me. i just want to log out of this fake adobe account and create a proper one?? please help!

This topic has been closed for replies.
Correct answer kglad

create a new account with a proper email address.

then sign out and then back in to your cc desktop application using the same adobe id used to create your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 17, 2018

create a new account with a proper email address.

then sign out and then back in to your cc desktop application using the same adobe id used to create your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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