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gregab43971980
Participant
September 20, 2018
Answered

Wrong invoice data

  • September 20, 2018
  • 1 reply
  • 1917 views

I have just purchased Adobe Sign but I fill inn the wrong company data for invoice. Actually I forgot to fill in a VAT number. I need an invoice with company VAT number. How can I change that? How can I contact Adobe for that issue?

This topic has been closed for replies.
Correct answer kglad

see if you can edit your account data here, https://accounts.adobe.com

otherwise, check Print a copy of the invoice for your Adobe purchase

and if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 20, 2018

see if you can edit your account data here, https://accounts.adobe.com

otherwise, check Print a copy of the invoice for your Adobe purchase

and if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

T
Tomis27882339y46f
Participant
January 10, 2023

I bought Adobe Acrobat Pro, but unfortunately my name was on the invoice, not my company details. The order number is REMOVED from 14.12.2022 and the invoice number is REMOVED from 22-DEC-2022, which I paid on 29.12.2022 from the company account REMOVED opened at Banca Transilvania. It is necessary to redo my invoice with the company's data in order to be able to justify this payment in accounting. The company data are as follows:
REMOVED

 

This is a public forum, not Adobe support... private information removed... Moderator

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 10, 2023

@Tomis27882339y46f 

 

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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