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hansvanderweide
Participant
October 6, 2021
Question

wrong serialnumbers?

  • October 6, 2021
  • 1 reply
  • 123 views

11 september I bought on the Adobe site "Adobe Premiere Elements 2021", after installing I try to activate by serialnumbers I'v got by email from Adobe but when I try to activate I get "wrong serialnumbers".

What do I wrong???

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 6, 2021

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

 

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

 

here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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