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hobhobgoblin
Participant
December 25, 2011
Answered

www.adobe.com/go/edu-validate is down

  • December 25, 2011
  • 48 replies
  • 39461 views

I'm trying to obtain a serial number for my Student and Teacher Edition of CS5 standard,

but the site is unresponsive.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

I was able to load the site and submit request for a serial number tonight. But, site took a long time  to load and only after many attempts.  Finally it seemed to be working smoothly at about 9:00 pm PST.


I received an update that the issues with the Identiti-e site should be solved.  Please do respond to this thread though if you continue to have difficulties making your submission.  I was able to verify that the site did load, in a very reasonable time, on my home network.

48 replies

Show previous replies
AllDayDev2
AllDayDev2
Inspiring
December 26, 2011

Sorry for the frustration, folks. We're currently working with Identit-e to get the issue investigated and fixed.

Not all education validation is done through Identit-e, though, so be sure to check our FAQ document to ensure you're trying to submit the proof of eligibility to the right place: http://j.mp/tOu3fd

Also note that you should be able to install/use the software as a trial while you wait for this issue to be resolved.

0
02HarleyG_CGC
Participant
December 26, 2011

I finally managed to get a working website this morning (though it took ages for pages to load). Managed to get through step 2 of verification and then it knocked me off the website. This is so frustrating. I can't believe how much time I've wasted between yesterday and today to get a simple serial code. I had to go through the whole verification process in order to purchase the software--and have an email telling me the info was verified. Why do I need to do it yet again in order to download my software. This is very poor customer service on the part of the store I purchased the software from and from Adobe. I would think that after all these years of selling Adobe product they'd be on the ball.

    L
    lindseyellis
    Participant
    December 26, 2011

    I found this site: https://www.identit-e.com/default/index/adobe

    Takes forever to load, (sometimes not at all), and the farthest I got was between step 4and5/6

    So irritated...

    Holla' if anyone is successful with this.

    B
    boringal01
    Participant
    December 26, 2011

    I'm having the same issue. Extremely frustrating considering I got adobe lightroom for Christmas today and cannot use it. Hoping this issue is resolved ASAP.

    D
    dphoto11
    Participant
    December 26, 2011

    haha yay! I'm having the same problem too! I'd really like to try out my NEW tablet on my NEW software but no, the sites not working, awesome! (yes that's sarcasm..)

    I got it to load on Safari but then I hit "I'm ready to go to Step 2" and it won't load at all now haha.

    Here's my thread incase mine gets an answer before this one, hopefully we ALL get answered! http://forums.adobe.com/message/4103410#4103410

    A
    Anonymous
    December 25, 2011

    Yeah, I've got problems, too. I suppose it's not vital for me to have it right now, but it would be nice to not have it delayed. Of course, it redirects to a website that Adobe, I believe, does not own (Identit-E), so it could be even longer. Maybe we'll be really unlucky and they'll make an excuse that they can't do anything because it's a third-party website. Lovely.

    M
    maxmoney1010
    Participant
    December 25, 2011

    Im having the same issue! I also got it for christmas. I was hoping on using photoshop over my winter break, but by the time adobe fixes it my break will be over! Many friends of mine have pirated adobe products, but i insisted on buying them legitamtly claiming that there will be customer service and no hassle compared to pirating.

    Now i get this. I should have pirated it. Im not going to, but this is disapointing. How hard is it to outsourse to india on a holiday?

    0
    02HarleyG_CGC
    Participant
    December 25, 2011

    I'm having the same issue. My son is eagerly awaiting to work with his brand new computer and software he received for Christmas and can't get a code to activate the software. What started out as a very happy and excited Christmas morning is turning into frustration and disappointment.

    MichaelKazlow
    MichaelKazlow
    Legend
    December 25, 2011

    Adobe's U.S. corporate offices are closed til the new year. I do not know if this will be addressed until the New Year. I do not know if Adobe has any employees montitoring this site either. Sorry I cannot be more helpful.

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