Participating Frequently

Answered

XD install on Windows stuck at 91%

Forum|Forum|7 years ago
March 10, 2018
4 replies
17194 views

Tried multiple times, it will always stop at 91%.

I tried the following to fix:

- Completely uninstalled Creative Cloud and ran the cleaner, cleaned everything

- Updated GPU driver

- Rebooted PC multiple times

- Removed everything in C:\Users\[username]\AppData\Local\Adobe\OOBE

- Disabling Virus scanner (Windows Defender)

This topic has been closed for replies.

Correct answer Preran

Same here and it stops at 91% of installation. When I open Adobe XD pre-installed application it shows a message that I need "adbxd.helper.app". I don't know what I need to do now!

To all of you that are facing this issue, please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for further investigation.

You can also contact the support team directly using this link Contact Customer Care

Thanks,

Preran

M

Mathilde999

Participant

I have same problem, stucked at 19.5% yet I am an Windows admnistrator user

HARSHIKA_VERMA

Community Manager

Hi all,

We are sorry to hear that you are facing trouble installing Adobe XD. We would suggest try to do fresh installation using this link:https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and let us know if that helps.

I am also moving this thread to our Download and Install Community so that our experts can help you further. For immediate assistance, you may get in touch with our support team using this link: https://helpx.adobe.com/contact.html

Thanks,

Harshika

T

tongas1974

Participant

Hi. Just run the installer as Administrator.

J

joaojesus

Participant

I also have the same problem, I run the installer as administrator, and this time got stuck at 19.5%, I'm two days trying to install adobe xd.

donnag90927459

Participant

Has there been an update on this? I am experiencing the same issue.

C

crafted_rob

Participant

Same here.

Installation as admin works, but as standard user it gets stuck at 91%.

After a successful installation as Admin it shows up as installed.

But logged in as a standard user XD shows up as not installed.

Maybe some permission problems?

T

thiagog3

Participant

Same here and it stops at 91% of installation. When I open Adobe XD pre-installed application it shows a message that I need "adbxd.helper.app". I don't know what I need to do now!

N

Nina_Ramos_Harrison

Adobe Employee

Greetings:

Sorry to hear you're experiencing issues installing XD. Can you provide more information about your system?

- Win10 OS version do you have & what kind of computer is it (Lenovo, HP, etc).

- Version of Creative Cloud application

- Are you installing XD to the default location (C:/Program Files/Windows Applications)?

- Are you able to install other Adobe programs?

For your reference here's the list of system requirements for XD, Adobe XD System requirements

Thanks!

Nina

XD Community Quality Manager

A

Arnoud81Author

Participating Frequently

Hi, thanks for looking into this.

- Windows 10 version 1709 build 16299.248. PC I built myself.

- Creative Cloud version 4.4.1.298

- Install location is set as "Default location"

- Yes, any other Creative Cloud app installs fine

Additional information: I tried adding a new Windows user, using that XD installs fine. As the application remains unavailable to my main user account that is not really a solution. But it might be useful information.

N

Nina_Ramos_Harrison

Adobe Employee

Curious. Do you see any errors when you're attempting to install? There's a number of reasons installations are sometimes not successful - the three I've seen most commonly are network issues, not meeting the system requirements (ie, GPU is incompatible) or not enough drive space.

I meant to share this earlier Use the Creative Cloud Cleaner Tool to solve installation problems

Can you please run this tool and then try to install again? I encourage you to also update your GPU driver and disable any network filtering you might have setup.

Thanks!

Nina

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