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Toddorado0913
Participant
April 15, 2020
Question

Yesterday's PS & LR update now prevents either from opening

  • April 15, 2020
  • 2 replies
  • 337 views

Thanks for any and all help with this. Yesterday I updated Photoshop CC and Lightroom Classic CC through the Creative Cloud app, and since doing so, I can't open either. This is AFTER having used both programs earlier in the day.

 

For PS, after a lengthy period of trying to initialize, I get a pop-up warning that says "Could not complete your request because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file." 

 

For LR, upon trying to open I get this immediate pop-up warning: "Lightroom cannot start because it cannot create files in the temporary file location 'C:\Users\Owner\AppData\Local\Temp\'. Lightroom needs to be able create temporary files in order to operate correctly."

 

Any ideas what's causing this? I didn't make any other changes. Windows 10

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
April 15, 2020

Did you restart your computer after the updates?

Did you try right-click on desktop icon and select Run As Admin?

Have you tried booting up in Safe Mode?

 

Nancy O'Shea— Product User & Community Expert
T
Toddorado0913Author
Participant
April 18, 2020

Yes, no, and no. I'll try that. Thank you!

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 15, 2020

Do you logged in as an user with Adminitrator rights or as  the Administrator?

Do you have running protection programs like virus scanner, adaware protection, internet security or so on? If yes, please deactivate this programs and try again.

 

Please try starting LR and PS as an Administrator.

https://www.techadvisor.co.uk/how-to/windows/how-run-programs-as-administrator-in-windows-10-3632744/

 

If nothing helps I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

use the desktop app to install your cc programs/trials

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
T
Toddorado0913Author
Participant
April 18, 2020

I will try these techniques, thank you very much.

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