"You don't have access to manage apps"

Forum|Forum|1 year ago
April 27, 2024
4 replies
7221 views

Hi

The CC app is broken on my laptop. It just gives the message "You don't have access to manage apps"

I had the apps installed when I first got the message. Tried running CC cleaner to do a fresh install and now I can't install anything!

It seems to think I need the IT depertment in install the apps. It's a personal license and I am the "IT Department" as far as this is concerned.

This topic has been closed for replies.

Z

Zlata380226180eo0

Participant

Hi! I have encountered with this issue recently, and I have no idea how to fix it, maybe you fix this and can share how to do it?

Jeffrey_A_Wright

Community Manager

Mal, I can confirm that your membership is still active. In addition to the suggestions offered by Kglad, you can also use the CC Cleaner Tool to remove Adobe ID login information. The CC Cleaner Tool is available for download at https://adobe.ly/3OOqdjV.

Have you changed anything recently on the computer, Mal? Was new security software installed or updated? Anything that could affect the licensing files stored on the computer? ^JW

kglad

Community Expert

or, if the cc app was working previously on the problematic computer, just reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Peru Bob

Community Expert

If that doesn't work, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Peru Bob

Community Expert

If you have an individual subscription plan

If you're not in an organization or school environment,

Close the Creative Cloud Desktop app.

Go to the following location on your computer and delete the ServiceConfig.xml file:

macOS: /Library/Application Support/Adobe/OOBE/Configs/

Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\

Note:

You'll need administrative privileges on the computer, to delete the ServiceConfig.xml file.

Restart the Creative Cloud Desktop app.

If the issue persists, try the troubleshooting steps in Activation and deactivation troubleshooting.

from here:

https://helpx.adobe.com/enterprise/kb/apps-tab-disabled.html

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