Participant

Answered

"You've been signed out" Creative Cloud App - MAC

Forum|Forum|3 years ago
April 27, 2022
2 replies
4296 views

Hey y'all,

I was wondering if anyone can help me out with this problem.

The Creative Cloud App keeps saying "You've been signed out", and every time I click "sign in", it reloads to the same message. I used to be logged in with my school e-mail, but I recently finished the program so that would mean my school account is disabled/deleted.

I have uninstalled and re-installed the app, but it continues to do the same thing. I don't know what to do. I have changed my password and did the Adobe Account Access verification. I am so frustrated lol.

This topic has been closed for replies.

Correct answer John T Smith

You MAY need to remove all traces of your old account and start over

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

Also...

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

sierragroup4@comcast.net

Participant

Download adobe cleaner tool and delete adobe id "something" forgot ther rest of the name. And WALA!!!!!!
it worked for me.

sierragroup4@comcast.net

Participant

You know what never mind, it got me to the log in page and it gave me the same message as before. You have been logged out. blah blah blah. sorry.

Community Expert

Correct answer

Community Expert

You MAY need to remove all traces of your old account and start over

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

Also...

Sign Out When Sign In https://community.adobe.com/t5/Get-Started/sign-in-help/td-p/6071780 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
-and 'looping' https://community.adobe.com/t5/Get-Started/Re-quot-Sign-in-Required-quot-Loop/td-p/6257463

Participant

Thank you so much! The cleaner tool was the only thing that finally helped. I really appreciate it!

Community Expert

Community Expert

Glad my idea helped and everything is working now