You've Reached your device activation limit??

Question

I tried to upload Lightroom onto an old laptop to try and use it for tethering, I signed out of my good laptop. Now when i try and get back into adobe I am getting the message "you've reached your device activation limit" asking me to sign out of one of the devices below to continue. I unistalled the lightroom app on my old laptop.

Adobe is signed in to 2 computers and it will not let me back into adobe.

also states you're currently signed in with XXXXX@gmail.com, to sign out and use a different Adobe ID?

I have presets and brushes saved on my photoshop and don't want to lose them.

what do i do?

thanking you in advance.

Nancy OShea · Answer

@gildam15542003,Are you a Creative Cloud subscriber?If yes, log-in to your online account and deactivate unwanted devices.  Your license allows you to install on multiple devices but only 2 may be activated at the same time.https://account.adobe.com/plans If you're not a Creative Cloud subscriber, you must manually deactivate from the device via your installed software's HELP menu. If you require an activation count reset, contact Adobe support directly and request one.CONTACT ADOBE SUPPORT:================Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpenPhone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html Hope that helps.

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