Participant

Answered

"you will automatically continue here" not working

Forum|Forum|6 years ago
September 25, 2019
9 replies
25010 views

- I can't install creative cloud and another adobe program.

Install Creative cloud open a tab in my chrome browser to authenticate my account before continue install.

In tab said - You’ve successfully signed in. Feel free to close this browser tab and return to where you previously left off.

> BUT when I return to install tab. It still not responding and stuck on this page which said ' Check your browser'.

I tried to click on 'sign in here' and it's not working too.

thank you for help and sorry that I'm not good in English.

Correct answer Wretched Computers

I figured it out - Upgrade your browser!

I was using an old version of Internet Explorer and it kept booting me off and telling me to "Check my Browser." I couldn't figure it out until I tried to install the software directly from IE, instead of Mozilla. It told me I needed a newer version of IE and I also had to install about 10 updates to Windows IE 11. I did and now it works great, all is installing perfectly and no issues. Thank God! It only took me 4 hours to figure this out...

W

Wryan5FB2

Participant

Downloading to the latest version of IE and enabling javascript worked for me.

Adobe uses javascript for data collection and maintenance, if IE Javascript isn't enabled you won't get past the sign-in browser window.

A

Artycu@yandex.ru

Participant

Hi,Ive got the same issue, I was tryed to update my browser,and no any results! So how to fix this,anyone tell me please))))

A

Aleksander5CEB

Participant

I've been an IT pro for 20 years and I generally never post anything negative. But this installer from a huge ISV like Adobe is so idiotic that it blows my mind.

T

twu2011

Participant

This method might work with some of the computers. Apparently, I have tried with different browsers with default app set, still no luck.

Wretched Computers

Participating Frequently

Apparently.

ROBOT RAP Technology

Participant

https://helpx.adobe.com/download-install/kb/os-support-for-cc-2019-apps.html

ROBOT RAP Technology

Participant

Thanks david But the problem is that it can't be installed It says only try the registration. And not responding

Wretched ComputersCorrect answer

Participating Frequently

I figured it out - Upgrade your browser!

I was using an old version of Internet Explorer and it kept booting me off and telling me to "Check my Browser." I couldn't figure it out until I tried to install the software directly from IE, instead of Mozilla. It told me I needed a newer version of IE and I also had to install about 10 updates to Windows IE 11. I did and now it works great, all is installing perfectly and no issues. Thank God! It only took me 4 hours to figure this out...

Wretched Computers

Participating Frequently

If only that still worked - Now they want you to have all the latest of latest of latest of latest everything. Wretched Computers

ROBOT RAP Technology

Participant

I haven't received help yet. I have no solution.

Wretched Computers

Participating Frequently

Same issue.

I paid for two programs, downloaded them to a computer, and then my computer started having problems, so I uninstalled the software, got on a new computer, tried to install, and I get the exact same thing.

I have paid for the software but now I can't install it on my computer.

David__B

Adobe Employee

Hi there,

This article might help. I'd suggest trying the direct download for the installer https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html.

If you're continuing to struggle then I'd suggest contacting and working with our support directly: https://helpx.adobe.com/contact.html

Best,

- Dave

J

Joe Magrino

Participant

This worked for me. I scrolled down to Windows | Alternative Downloads and was able to download the full creative cloud app and install it. Once I got that installed all the other apps were able to be installed. Thanks