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Participant
January 28, 2015
Question

"Your Adobe Photoshop user name, organization or serial number is missing or invalid"

  • January 28, 2015
  • 20 replies
  • 10644 views

My computer had a new HD and thus I had to reinstall my CS, but activation failed since it has been taken down.
So I was directed to a page where I downloaded and installed another CS including the serial #.

After installation, when I try to start it, I get the above message and then Photoshop quits.

I was directed to this place after login with my Adobe Id:
Download Acrobat 7 and CS2 products

where I downloaded the english CS2 for Windows version.


The funny thing is that the PS splash screen has all the information and it didn't complain when I installed and entered the serial number!?

I'm on Win7 if that's important.

Br Mikael

    This topic has been closed for replies.

    20 replies

    kglad
    Community Expert
    Community Expert
    January 28, 2015

    are you trying to install photoshop cs2?

    Participant
    January 28, 2015

    Yes, I installed Photoshop and Illustrator from the CS2 package that I downloaded.

    kglad
    Community Expert
    Community Expert
    January 28, 2015

    so you have no problem now?