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Participant
January 28, 2015
Question

"Your Adobe Photoshop user name, organization or serial number is missing or invalid"

  • January 28, 2015
  • 1 reply
  • 10525 views

My computer had a new HD and thus I had to reinstall my CS, but activation failed since it has been taken down.
So I was directed to a page where I downloaded and installed another CS including the serial #.

After installation, when I try to start it, I get the above message and then Photoshop quits.

I was directed to this place after login with my Adobe Id:
Download Acrobat 7 and CS2 products

where I downloaded the english CS2 for Windows version.


The funny thing is that the PS splash screen has all the information and it didn't complain when I installed and entered the serial number!?

I'm on Win7 if that's important.

Br Mikael

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    January 28, 2015

    are you trying to install photoshop cs2?

    Participant
    January 28, 2015

    Yes, I installed Photoshop and Illustrator from the CS2 package that I downloaded.

    kglad
    Community Expert
    Community Expert
    January 28, 2015

    so you have no problem now?