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Correct answer Preran

Hi Lawalo,

Can you provide us with more information on this one?

- Are you installing Adobe XD using the Creative Cloud desktop application?

- Are you on an official version of Windows 10? We have seen issues with the prerelease version of the OS.

- Did you try reinstalling the application? Does this happen every time?

Also, can you try uninstalling any previous version of XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try installing the software again?

Let us know how it went, and if you need more assistance.

Am moving your post to a more appropriate forum for the experts here to pitch in.

Thanks,

Preran

2 replies

N
NoOneIsForeign
Participant
July 24, 2019

I am having the same issue.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 24, 2019

Did you follow the advice given in Reply #1?

Nancy O'Shea— Product User & Community Expert
Preran
PreranCorrect answer
Legend
July 25, 2018

Hi Lawalo,

Can you provide us with more information on this one?

- Are you installing Adobe XD using the Creative Cloud desktop application?

- Are you on an official version of Windows 10? We have seen issues with the prerelease version of the OS.

- Did you try reinstalling the application? Does this happen every time?

Also, can you try uninstalling any previous version of XD using the CC cleaner Use the Creative Cloud Cleaner Tool to solve installation problems and try installing the software again?

Let us know how it went, and if you need more assistance.

Am moving your post to a more appropriate forum for the experts here to pitch in.

Thanks,

Preran

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