Participant

Answered

Your application install seems to be damaged, Please reinstall the application.

Forum|Forum|12 years ago
August 18, 2013
8 replies
61826 views

"Your application install seems to be damaged, Please reinstall the application. "

this is what i get when i try to run any installed application.

This topic has been closed for replies.

Correct answer willem k

You need to update the application manager. than everything works perfect.

cheers, willem

H

haik

Participant

I'm experiencing a similar issue that hasn't been resolved, so I'm seeking assistance.
After installing Adobe Creative Cloud, I proceeded to install desktop applications. However, when trying to launch the desktop application, the following error message is displayed, and the desktop application does not start:

"Your application install seems to be damaged. Please reinstall the application."
The operating system is Windows 10 22H2.

I have already carried out the actions mentioned in this thread.
Additionally, I have tried the following, but there has been no improvement:

Clearing the cache https://helpx.adobe.com/jp/creative-cloud/kb/cq03240539.html
Using the Creative Cloud Cleaner Tool https://helpx.adobe.com/jp/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

I have also attempted uninstalling and reinstalling the problematic applications and Creative Cloud several times, but the problem remains unresolved.
Please provide a solution.

kglad

Community Expert

@haik

this is a very old thread with out-dated info.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*

if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

R

Rahat Molla

Participant

please solve this problem.

kglad

Community Expert

@Rahat Molla

what exactly is the problem you're having?

Q

q12x

Participating Frequently

- goto C:\Program Files (x86)\Common Files\Adobe\ folder
It should be only 1 folder in it named [Acrobat] - (if you have acrobat reader installed)
I find a dubious folder named [AdobeGCClient]
It contained 2 dubious executable files in it:
AGM = adobe Genuine Manager and AGS = adobe genuine source
They can not be deleted because they run as services in the background.
So... I stopped these specific services, and inside that folder, i could delete the 2 executable files.
Now PS is working.
Always restart PC to confirm your PS is working fine.

Q

q12x

Participating Frequently

Clean your temp folder:
go to C:\Users\[PCname]\AppData\Local\Temp\ folder and delete ALL files from it and skip for possible used files.
Open PS and all should work now.

Q

q12x

Participating Frequently

My soluttion, that works for me:
If error: "Your application install seems to be damaged, Please reinstall the application."
If not running for any reason
- install D:\Programe\PtNecazuri\__Windows 7 Ultimate (64 Bit) + crack\update windows 7 sp1\Microsoft .NET Framework 4.8 for Windows 7.exe

Instructions:
1) Run Microsoft .NET Framework 4.8 for Windows 7.exe file wait untill files has been extraced then PC restart.
2) After restart, open Adobe. Now it should work.

DONE!

S

saral11764399

Participant

I erased all the caches and still having problem. running on a Mac.

R

romanbaur

Participating Frequently

I have also updated the CC Application Manager and everything else a several times. The Apps are now working but I get the error message anyway.

I am a Adobe unser since decades and I am pretty disapointed unsing Adobe CC.

Cheers, Roman

Jeffrey_A_Wright

Community Manager

Romanbaur have you tried removing and reinstalling the applications giving you this error? Do you receive any error messages during the installation process?

R

romanbaur

Participating Frequently

Yes, I had several problems installing Muse CC. Now Muse CC is running and all the other Apps too, but I receive the error message every time I open a Adobe App, no mather which one.

Mylenium

Legend

And what program exaxctly? On what system? You need to explain better. and simply do as it says - reinstall, but with sufficient user privileges/ file permissions.

Mylenium

T

tstockucg

Participant

Hi there, I'm having the same issue.

I am running Adobe Creative Cloud with InDesign CS6, Illustrator CS6, Photoshop CS6, Acrobat plus others, on a Macbook Pro 15" Retina Display with OS X 10.8.4.

I ran the updates, which all fail during installation (when I say fail - CC tells me that the update has failed).

So I read a few Adobe forum posts and decided to try re-installing InDesign CS6, which took a very long time. Upon completion, I tried to update it again, but it also failed. I tried opening the programme, however I then had an error message saying: "Your application install seems to be damaged, Please reinstall the application." (which obviously I had just done)

Our IT department recommended upgrading to Indesign CC, which I then did, but I still get the same message: "Your application install seems to be damaged, Please reinstall the application.". I then opened the new install and guess what! "Your application install seems to be damaged, Please reinstall the application.".

I then tried to run the updates again (for the fun of it), and would you believe it, they actually completed without failing! So then I tried running InDesign (both CS6 and CC) and they still (even after the updates) say "Your application install seems to be damaged, Please reinstall the application." on loading. However, intermittently the programme does not finish opening and closes itself.

I work as a graphic designer and having programmes like InDesign fail to actually open stops me from working and therefore is costing me money. When we pay so much every month for Adobe Creative Cloud, this downtime is a kick in the teeth from Adobe, ridiculously unprofessional and hugely damaging to their reputation. Maybe we'll go back to Quark!

Please help us all solve these issues and get the whole Adobe CC back on track!

tstockucg

W

willem kAuthorCorrect answer

Participant

You need to update the application manager. than everything works perfect.

cheers, willem

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