Participant

Question

Zablokowany produkt. Proszę o wyjaśnienie.

Forum|Forum|3 years ago
April 8, 2022
4 replies
1535 views

Z jakiego powodu moja licencja na produkt Adobe Creative Suite CS6 Master Collection została unieważniona? W okienku instalacyjnym przy podaniu swojego numeru seryjnego pojawia się komunikat o treści: "Wprowadzony numer seryjny został unieważniony. Tego produktu nie można zainstalować. Skontaktuj się z Obsługą klienta.". Licencje wykupiłam na wieczyste użytkowanie, zatem proszę mi wytłumaczyć dlaczego adobe mi to blokuje?

This topic has been closed for replies.

S

Sebastian27442710zsbr

Participant

Też mam ten problem i nie bardzo wiem co zrobić!

kglad

Community Expert

if your license was revoked you might be able to get some clarification from adobe:

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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Sara23957386eix0Author

Participant

Dostałam odpowiedź., że nie obsługują już starej wersji, nie będą mogli wprowadzić zmian za pomocą klucza seryjnego i namawiają na kupienie sobie nowego. Czyli poprostu ukradli mój produkt. Pozdrawiam wszystkich. Kupujćie i wzbogacajcie bogatych.

AxelMatt

Community Expert

That's not entirely correct. It is correct that there is no longer any support for the program. But it is still possible to activate CS6 programs. So I think the support has to check why you get the message that your serial number is invalid.

Be sure to ask only for activation support.
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

J

Jakub23957997yvxf

Participant

Może po prostu złamałaś jeden z punktu regulaminu, lub po prostu licencja wygasła. Najlepiej będzie jak napiszesz do supportu na email, żeby to dogadać

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Sara23957386eix0Author

Participant

Niestety nie moge znaleźć kontaktu do SUPPORTU.

AxelMatt

Community Expert

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers. This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

LinSims

Community Expert

You bought from a reseller, didn't you?

Some resellers sell license as individual licenses when they are actually part of an enterprise package. This is against Adobe's terms, and when their periodic spot checks reveal that someone is using an enterprise license as an individual, the serial number is invalidated.

S

Sara23957386eix0Author

Participant

Licencje kupiłam jako osoba fizyczna pare lat temu przez Allegro.pl kontaktowałam się z adobe, wtedy wszytko działało. W tej chwili mam system windows 10, a miałam przedtem 8.1 . Czy to ma znaczenie?

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