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алексейд75362714
Participant
June 5, 2018
Answered

Ошибка при установке Creative Cloud Код ошибки P1

  • June 5, 2018
  • 1 reply
  • 838 views

Проблема при установке Creative Cloud код ошибки P1. чтобы устранить делал как исправить написано в инструкции, все делал. но ничего не помогло. Может кто знает как решить эту проблему. Из службы поддержки не отвечают.

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Correct answer kglad

"Failed to install" error received when installing Adobe Creative Cloud desktop app

if you've done each of those steps:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 5, 2018

"Failed to install" error received when installing Adobe Creative Cloud desktop app

if you've done each of those steps:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials