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nadenka_nadushca
Participant
January 10, 2018
Question

Помогите!

  • January 10, 2018
  • 1 reply
  • 223 views

Купила Подписку Creative Cloud На год. Но при запуске Photoshop и Illustrator мне пишут что у меня есть 7 дней деморежима и предложение еще раз купить программу. Попытка лицензировать не увенчалась успехом - пишут что на моем id нет такой подписки, хотя информация на странице моего id подтверждает наличие подписки и произведенной оплате за первый месяц. Помогите! Спасибо!

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1 reply

Ned Murphy
Ned Murphy
Legend
January 10, 2018

FAQ: What do I do if I have a membership but my app is acting as if I have a trial?

https://forums.adobe.com/thread/1962238

Creative Cloud website shows trial options after purchase

https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

N
nadenka_nadushcaAuthor
Participant
January 11, 2018

Спасибо!

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