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Participant
March 20, 2022
Question

取消訂閱被收解約費用??

  • March 20, 2022
  • 1 reply
  • 373 views

我要取消我的訂閱,卻被解約費用

而系統上說明是因為有訂閱合約,但我在系統上找不到我的"合約資訊"(ex:合約起訖日之類的資訊)

這樣我哪知道我什麼時候退訂不會被收這筆費用?

 

ps.Adobe官網都沒有留Email讓客戶發問/寄信,下班後就關閉線上客服/電話客服,所以一定要乖乖等你們上班才能接受客戶意見嗎?

 

 

 

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1 reply

kglad
Community Expert
Community Expert
March 20, 2022

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Participant
March 21, 2022

Thanks for your reply, it is much more useful than the official overcoming

kglad
Community Expert
Community Expert
March 21, 2022

you're welcome.