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Participant
August 13, 2026
Question

오류코드 12015창이 자꾸 뜨고 실행이 안됩니다.

  • August 13, 2026
  • 1 reply
  • 6 views

구독 결제를 다 했음에도 불구하고 포토샵, 일러스트를 포함한 모든 어플을 설치했을때 오류코드 12015창만 뜨고 사용을 할 수 없는 상황입니다. 이러면 돈을 내는게 의미가 없는것 같은데 어떻게 해결 방법이 있을까요?

    1 reply

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 13, 2026

    Thank you for your post, ​@Carefree_creation6eb0.

     

    I understand how frustrating it can be when the Creative Cloud apps were working previously and now won't launch due to Error 12015.

     

    I checked the account associated with this community post and can confirm that you have an active Creative Cloud All Apps subscription. I also see that the desktop applications were last successfully used on June 26.

     

    Since the apps were working at that time, can you let us know if anything changed on or around June 26? For example:

    • Did Windows install any updates?
    • Did you change your network, firewall, antivirus, or VPN settings?
    • Was the computer replaced, reset, or restored from a backup?
    • Were any applications removed and reinstalled?

     

    Error 12015 is commonly related to connectivity or licensing issues. In the meantime, please review the steps in the following document:

    https://helpx.adobe.com/download-install/kb/troubleshoot-activation-network-issues.html

     

    Also, please let us know whether the Creative Cloud desktop app opens successfully, or if Error 12015 appears immediately when launching an application such as Photoshop or Illustrator.

     

    I look forward to your update, ​@Carefree_creation6eb0.