Participant

Answered

오류코드 12015창이 자꾸 뜨고 실행이 안됩니다.

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구독 결제를 다 했음에도 불구하고 포토샵, 일러스트를 포함한 모든 어플을 설치했을때 오류코드 12015창만 뜨고 사용을 할 수 없는 상황입니다. 이러면 돈을 내는게 의미가 없는것 같은데 어떻게 해결 방법이 있을까요?

Jeff_A_WrightCorrect answer

Community Manager

Thank you for the additional information, @Carefree_creation6eb0.

I'd like to understand better the environment in which Creative Cloud is used.

Is this laptop or desktop provided or managed by your school, or are you connected to your school's network when the error occurs?

Error 12015 can occur when device or network policies managed by an organization interfere with Adobe licensing services. If your school manages the computer or network, its IT department may need to grant access to the Adobe licensing services required for your individual subscription to function properly.

If this is your personal device on a home network, please let us know, and we'll continue investigating other possible causes.

Please let us know whether your school manages the device or network, and we'll be happy to help further, @Carefree_creation6eb0.

C

Carefree_creation6eb0Author

Participant

가정용 네트워크에 연결된 개인 기기입니다! 근데 전에 포토샵, 일러스트 크랙을 사용했던 적이 있는데 혹시 이것때문에 문제가 발생할까요?

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kglad

Community Expert

using cracked versions typically causes problems with valid versions.

the first place to check is your hosts file. does it contain any adobe entries?

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Jeff_A_Wright

Community Manager

Thank you for your post, @Carefree_creation6eb0.

I understand how frustrating it can be when the Creative Cloud apps were working previously and now won't launch due to Error 12015.

I checked the account associated with this community post and can confirm that you have an active Creative Cloud All Apps subscription. I also see that the desktop applications were last successfully used on June 26.

Since the apps were working at that time, can you let us know if anything changed on or around June 26? For example:

Did Windows install any updates?
Did you change your network, firewall, antivirus, or VPN settings?
Was the computer replaced, reset, or restored from a backup?
Were any applications removed and reinstalled?

Error 12015 is commonly related to connectivity or licensing issues. In the meantime, please review the steps in the following document:

https://helpx.adobe.com/download-install/kb/troubleshoot-activation-network-issues.html

Also, please let us know whether the Creative Cloud desktop app opens successfully, or if Error 12015 appears immediately when launching an application such as Photoshop or Illustrator.

I look forward to your update, @Carefree_creation6eb0.

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C

Carefree_creation6eb0Author

Participant

6월 26일 즈음에 사용한 것은 노트북으로 사용했습니다. 이후 컴퓨터에도 똑같이 다운을 받고 사용하려했는데 저런 오류창이 뜨면서 사용 불가 상태가 되었습니다. 방화벽 차단도 해보았고, 로그아웃도 해 보았는데 여전히 해결되지 않습니다. 제발 방법을 알려주시면 감사하겠습니다!

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for the additional information, @Carefree_creation6eb0.

I'd like to understand better the environment in which Creative Cloud is used.

Is this laptop or desktop provided or managed by your school, or are you connected to your school's network when the error occurs?

Error 12015 can occur when device or network policies managed by an organization interfere with Adobe licensing services. If your school manages the computer or network, its IT department may need to grant access to the Adobe licensing services required for your individual subscription to function properly.

If this is your personal device on a home network, please let us know, and we'll continue investigating other possible causes.

Please let us know whether your school manages the device or network, and we'll be happy to help further, @Carefree_creation6eb0.

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