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Adelaide5E3B
Participant
May 12, 2021 11:17 AM UTC
Answered

Downloading from Cloud

Anyone having issues with downloading? Always says speak to Administrator when you want to install a program on the desktop

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    BenPleysier
    BenPleysierCorrect answer
    Community Expert
    May 12, 2021 11:30 AM UTC

    An administrator is a person in your organization or team, who manages the access to Adobe products and services. If you use Adobe products and services through your organization, school, or team, you must have an administrator.

    Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
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    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 12, 2021 8:16 PM UTC

    Teams / Enterprise plan members must obtain a new package directly from your IT dept's plan administrator.  Unfortunately, nobody here can help you with that because it must come from your organization.

     

    If you have an individual account, you need a computer user profile with administrative level permissions to install software. 

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid personal ID and password.

     

    Hope that helps.

     

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    Nancy O'Shea— Product User & Community Expert
      B i r n o u
      B i r n o u
      Legend
      May 12, 2021 12:23 PM UTC

      Beside what said Ben, Instead of Downloading did you try using the Creative Cloud Dektop App to install any app from the cloud ?

      on the right bottom of the screen, click on the arrow then clik on the Creative Cloud icon

      if this icon is present then from there you will have access to a specific User Interface tha wll allows you to install any app from the cloud.

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        Adelaide5E3BAuthor
        Participant
        May 20, 2021 8:47 AM UTC

        Thanks, waiting for Administrator to sort it out. There could be enablements that needs to be done

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          BenPleysier
          Community Expert
          BenPleysierCommunity ExpertCorrect answer
          Community Expert
          May 12, 2021 11:30 AM UTC

          An administrator is a person in your organization or team, who manages the access to Adobe products and services. If you use Adobe products and services through your organization, school, or team, you must have an administrator.

          Translate
          Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
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