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A
Adelaide5E3B
Participant
May 12, 2021
Answered

Downloading from Cloud

  • May 12, 2021
  • 3 replies
  • 561 views

Anyone having issues with downloading? Always says speak to Administrator when you want to install a program on the desktop

    This topic has been closed for replies.
    Correct answer BenPleysier

    An administrator is a person in your organization or team, who manages the access to Adobe products and services. If you use Adobe products and services through your organization, school, or team, you must have an administrator.

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 12, 2021

    Teams / Enterprise plan members must obtain a new package directly from your IT dept's plan administrator.  Unfortunately, nobody here can help you with that because it must come from your organization.

     

    If you have an individual account, you need a computer user profile with administrative level permissions to install software. 

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid personal ID and password.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
      B i r n o u
      B i r n o u
      Legend
      May 12, 2021

      Beside what said Ben, Instead of Downloading did you try using the Creative Cloud Dektop App to install any app from the cloud ?

      on the right bottom of the screen, click on the arrow then clik on the Creative Cloud icon

      if this icon is present then from there you will have access to a specific User Interface tha wll allows you to install any app from the cloud.

        A
        Adelaide5E3BAuthor
        Participant
        May 20, 2021

        Thanks, waiting for Administrator to sort it out. There could be enablements that needs to be done

          BenPleysier
          Community Expert
          BenPleysierCommunity ExpertCorrect answer
          Community Expert
          May 12, 2021

          An administrator is a person in your organization or team, who manages the access to Adobe products and services. If you use Adobe products and services through your organization, school, or team, you must have an administrator.

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