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wcamp
Inspiring
March 18, 2023
Answered

DW CC hangs at "Loading Site Cache." It will not open!

  • March 18, 2023
  • 1 reply
  • 2084 views

Hello:

 

Thursday, Friday, and this morning I've been unable to open DW v. 21.2. It hangs on "Loading Site Cache." I deleted the app and reloaded it on Friday. No success. It hung perpetually until I did a Force Quit. Day after day, it hangs when I attempt to open the new app; I must Force Quit it every time.

 

Yesterday, I conducted a Virtual Assistant chat with Satakkhi who was helpful. He screen-shared using Bomgar and made a few modifications to my local files. He typed that he would restart my iMac. When he did and it restarted, he was no longer connected on Virtual Assistant or on Bamgar support. I reactivate Virtual Assistant but no one came on for 65 minutes.

 

Today, I again used Virtual Assistant. A Praveenkumar came on and, after I described the failure of DW opening, he told me that he was in the "photography" department and couldn't help me. I asked him to connect me with a technician/agent familiar with Dreamweaver CC. He said that I'd have to wait until Monday for a DW tech to call me.

 

I'm in a bind because I must upload revised pages for two church site clients tonight. Is there no one in tech support for DW who works on Saturdays? Must I wait until Monday to get DW to open?

 

Hoping that one of you in the Support Community to suggest what to do to get DW to open. Thank you.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Before I run Cleaner, I want to tell you that I didn't find two files in the list of files to remove from the Mac Activity Monitor: 

    • armsvc
    • AGS Service 

    Should I be concerned with their omission?

     

    I removed all others in the list.


    Just run the Cleaner tool.  That will take care of the relevant files (hidden & not).

     

     

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 18, 2023

    Site > Manage Sites.

    Servers > Advanced > Local info.

    Disable Caching.

     

    Nancy O'Shea— Product User & Community Expert
    W
    wcampAuthor
    Inspiring
    March 18, 2023

    Hi, Nancy:

     

    I saw this suggestion of yours on a previous ticket. I wish I could make that change. Unfortunately, I cannot open the app or its preferences list.

     

    (  ; - (

     

    Do you have a follow-up suggestion, hopefully?

    W
    wcampAuthor
    Inspiring
    March 18, 2023

    Restore Preferences.

    https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver.html

     

    Also, it's probably best if DW does NOT Reopen documents on Startup.

    Preferences > General > 2nd Document Option. Remove checkmark from box.

     

     

     

     

     


    Thanks, again, Nancy.

     

    Earlier today I opened that page to hopefully reset my preference files. I held down Cmd + Option + Shift while launching Dreamweaver. Again the startup window opened but hung at "Loading Site Cache..."

     

    As a result, the desired Reset Preferences dialogue box doesn't appear. Should I then delete the specified folder and two files that are listed on the "Reset Preferences for Mac OS" page, and then try to open it again using the keyboard shortcut?

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