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Flamboyant_Flamingo8343
Participant
June 7, 2025
Answered

구매 완료했는데 플랜 사용이 불가합니다

  • June 7, 2025
  • 2 replies
  • 292 views

구매 완료했는데 플랜을 사용할 수 없습니다.

구독중인 플랜에 구매 내역이 떠있지 않아 취소할 수 도 없습니다.

결제는 완료된 상황입니다.

구독 취소 합니다.

Correct answer Anshul_Nautiyal

Hi @Flamboyant_Flamingo8343,

Thank you for reaching out.

Upon checking, we can see that you have an active Teams plan associated with the Adobe ID used to post this query, and you are listed as the contract owner.

Could you please confirm whether you are able to access the Adobe Admin Console? When signing in to the Creative Cloud Desktop app or Photoshop, please ensure you select the Work or School Account option, as your license is provisioned under that profile.

As the contract owner, you can also access and download billing history directly from the Admin Console by navigating to:
Account > Billing History
For reference, please see: Manage invoices

We hope this helps. Let us know if you require any further assistance.

Regards,

^AN

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 14, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment and plan">
A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
June 13, 2025

Hi @Flamboyant_Flamingo8343,

Thank you for reaching out.

Upon checking, we can see that you have an active Teams plan associated with the Adobe ID used to post this query, and you are listed as the contract owner.

Could you please confirm whether you are able to access the Adobe Admin Console? When signing in to the Creative Cloud Desktop app or Photoshop, please ensure you select the Work or School Account option, as your license is provisioned under that profile.

As the contract owner, you can also access and download billing history directly from the Admin Console by navigating to:
Account > Billing History
For reference, please see: Manage invoices

We hope this helps. Let us know if you require any further assistance.

Regards,

^AN

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