플랜 오류로 취소 불가 / 14일 내 환불 요청

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주문은 보이는데 플랜에는 “유료 플랜 없음”으로 표시되어 직접 취소가 불가능합니다.
근무시간 때문에 채팅 상담이 어렵습니다.
구매 후 14일 이내 환불 요청 의사를 남깁니다.

Jeff_A_WrightCorrect answer

Community Manager

Thanks for posting, @smooth_Elixir5E65.

I am sorry you did not find more value in our offerings.

Please see https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html for information on how to cancel your active Creative Cloud for Team subscription. You will want to verify that you are logged in with the correct account to access the Admin Console.

Jeff_A_Wright

Correct answer

Community Manager

Thanks for posting, @smooth_Elixir5E65.

I am sorry you did not find more value in our offerings.

Please see https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html for information on how to cancel your active Creative Cloud for Team subscription. You will want to verify that you are logged in with the correct account to access the Admin Console.

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kglad

Community Expert

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to find the account being charged.

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M

Manan Joshi

Community Expert

Hi @smooth_Elixir5E65, these are peer to peer forums so submitting a cancel request here would not work. Check out the following article to see the ways to cancel, if you are not able to cancel it yourself you will have to contact Adobe to get it done.

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

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-Manan

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