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Jan 11, 2026 4:16 PM UTC
Question

18,5 GB of Cloud files can't be found?

Hello. 

 

Today I deleted one of the user I don't need anymore via my company admin console. When I got asked how to handle the user files (18,5 GB in creative cloud) I chose to transfer the content later to another profile, instead of saving the content, where I can find them under the tab "inactive users" in tne cloud space section. 

 

Now... where are the files? I am looking for a folder almost 20 GB, but there is no folder on "inactive users". I also did not delete anything out of this section. Where can  I find the files to give those to anothter user?

 

 

12 replies

kglad
Community Expert
Community Expert
Jan 11, 2026 4:20 PM UTC

use a browser. there are several tabs and link to check:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

p.s. don't attach screenshots.  copy and paste them into your post.

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Jan 11, 2026 4:23 PM UTC

Thank you for answering. 

I checked every of your links but there is none of the content I am looking for. 

Where are the files? I did not want them to be deleted, that is why I chose to put them into the "inactive user" space.

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Jan 11, 2026 4:25 PM UTC

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