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Rüdiger32463989pg1o
Participant
Sep 22, 2023 4:30 PM UTC
Question

2 Accounts after change of company email adress

Hello,

I have an old Adobe account which was created when purchasing Illustrator. Yesterday my company granted me Acrobat Pro which was registered with my new email adress, because our company changed from .de to .com . Now i have 2 accounts and have to log in the old one when I want to work with Illustrator and to log in to the new when Acrobat is to be chosen.
Is there a way to merge both accounts, both are paid by the same company?

Any further suggestions

 

Kind Regards

 

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2 replies

iCharles
Legend
Oct 6, 2023 3:24 PM UTC

Hi @Rüdiger32463989pg1o ,

 

You may ask your company to remove the assigned license from one of your accounts and re-assign it to the desired one, where you want to use both together. For more information on setting and removing products and licenses, click here.

 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Sep 22, 2023 11:39 PM UTC

    no, you can't merge accounts.  you can migrate assets though i'm not sure that would help you.

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