3 different admin consoles, users need access to both, 1 email address.

Hello,

At my work, I am the license administrator for Adobe Cloud products such as Acrobat Pro. My products are under 1 account. We also have a second contract (2nd account, 2nd admin console) for Adobe Sign products. All of our employees get at least 1 email address (@jobsite1.com), some get 2 different ones with different postfix (either @jobsite2com or @jobsite3.com), but none get more than 2. In February 2023, if a user needed to access both tools (Acrobat and Sign) they couldn't bc the Sign console is considered the "parent" bc the domain (jobsite1 and jobsite2) was claimed by that console. Therefore, when I add the same email address to my console, they get login errors or they get "trial" message errors.

We figured out that we can setup my console (for Acrobat) as a trust with the parent console (for sign). and additionally we can add an alias, for example jobsite1.com is main email and jobsite3.com is the alias.

unfortunately though, we cannot put the jobsite2.com email in the aliad field. i'm guessing it's bc it's already a claimed domain, no evidence on that just a guess bc it's the only different variable.

Example 1: user Bob has bob@jobsite1.com and bob@jobsite3.com. I add bob@jobsite1.com as Bob's email address and bob@jobsite3.com in the sso field. remember jobsite1 is claimed domain but jobsite3 is not claimed domain. in this example, the user can log into both tools successfully.

Example 2: user Jack has email jack@jobsite1.com and jack@jobsite2.com. I add jack@jobsite1.com as Jack's email and jack@jobsite2.com as Jack's sso field, and hit save user. However the system does NOT save that SSO, it diverts back to jack@jobsite1.com. remember i have both jobsite1 and jobsite2 as claimed domains.

i know that's a lot of details. it's a pretty specific use case.

Is there a way to get the system to recoginize jobsite2 as an alias the way i have it setup?