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professor_jackie
Participant
February 24, 2025
Question

3 of my students still cannot login to adobe

  • February 24, 2025
  • 1 reply
  • 210 views

I am a professor of digital art and I teach at Porterville College not far away from your headquarters.  I am in the 6th week and 3 of my students still cannot login and therefore you have WASTED my time and theirs because of your greed.  IT is telling me they can't do anything, who can help me?

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
February 25, 2025

Hi @6099762_2477,

 

Thank you for reaching out. I see that you have an active enterprise plan associated with the Adobe ID you used to post this query.

Could you please provide more details on the specific login issues the students are experiencing? Additionally, I recommend reaching out to your IT or system administrator to verify whether the students have been assigned the appropriate licenses in the Adobe Admin Console.

To identify your system administrator, you can refer to this guide: How to Contact Your Administrator.

If you are unable to find the admin details under the Notes section, I have also sent you a personal message with further information. Please check your inbox.

Let me know if you have any other questions.

Regards,
^AN

P
professor_jackieAuthor
Participant
March 3, 2025

IT has sent the names of the students who can't login to Adobe with their student login to the DISTRICT and we are still waiting.  I have 3 students who cannot get into adobe and only two accounts to log them in when I am teaching, which means I CANNOT TEACH because I only have two computers I can login to.  THIS IS GARBAGE. I am aggravated and frankly I am about to teach Figma because your product is a nuisance in my classroom

Professor of Art
A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
March 4, 2025

Hi @6099762_2477,

Thank you for reaching out. I’m sorry to hear about the issue you’re experiencing. Please check with your IT administrator to verify whether these students have been assigned the appropriate licenses in the Adobe Admin Console. Additionally, could you provide more details on the specific error or issue they encounter when attempting to access Adobe apps? This information will help in diagnosing the problem more effectively.

Regards,
^AN

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