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Participant
August 21, 2022
Question

90 unused licenses

  • August 21, 2022
  • 3 replies
  • 222 views

Can someone explain to me what is the 90 unused licenses?  

This topic has been closed for replies.

3 replies

gupta shivangi
Legend
August 22, 2022

Hi there,

Thanks for writing in. Do you get any error/notification/message related to this? Please share more details.

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Participant
August 23, 2022

I contacted support regarding my canceled membership and they asked me if I want to renew it using 90 unused licenses but I don't understand what this 90 unused licenses stands for? 

 

kglad
Community Expert
Community Expert
August 21, 2022

check your admin console, Adobe Admin Console

 

<moved from account, payment & plan>

John T Smith
Community Expert
Community Expert
August 21, 2022

Nobody in this public forum can see your account to see what you purchased

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730